| Case
Study |
| Industry: |
Insurance
|
| Project: |
Enterprise
Training Department Outsourcing
|
| Background:
|
The
client is a 300 employee, hi-growth company that provides
disability insurance, third part administration and
consulting services across the United States. It is
a relatively new organization in the disability market
and is managing through the challenges of rapid business
expansion and growth.
|
| Challenge: |
An
increase in new management hires and promotions from
individual contributor to supervisor resulted in varying
management competency and difficulties in meeting short-term
business production requirements. To satisfy existing
clients, meet current business objectives and position
for future growth critical management skill gaps needed
to be addressed.
|
| Solution: |
A
fast-paced Discovery effort identified management and
communication skill gaps and learning objectives for
a critical group of management staff. Within 45 days,
a customized management development program including
blended learning and learning dashboard support was
implemented. In parallel with the management development
program, a custom project management learning program
was created and implemented. All other learning and
development requirements for the organization were coordinated
by the part-time DeSai CLO resource including the development
of a comprehensive one year development plan to meet
organizational learning requirements.
|
| Benefits: |
By
quickly designing, developing and implementing learning
programs to meet immediate management and project management
skill building requirements, the company was able to
overcome a significant service backlog. Outsourcing
training development and managing the program implementations
allowed client staff to focus on other critical initiatives
including satisfying clients and new business development.
Development of a one year organizational learning and
development plan supported aligning training activities
with prioritized business objectives. |
| |
|
