| Case
Study |
| Industry: |
Insurance
|
| Project: |
Functional
Training Department Outsourcing
|
| Background:
|
The
client is a 27,000 employee global insurance and financial
services company with an IT staff of 3500. The company
provides property and casualty, life, group benefits,
and investment options through broker and affinity relationships.
|
| Challenge: |
Client
recognized that it was not adequately meeting employee
learning requirements and as a result, individual and
functional contributions to supporting strategic objectives
were not maximized. There was a need to build an employee
centric approach to align learning needs and business
objectives by providing appropriate learning options
and clear communication to the IT staff about them.
|
| Solution: |
A
part-time, on-site CLO was assigned to support the development
of a stronger, more proactive learning culture. A series
of meetings with IT leadership and management were held
to provide insight into CLO support and to help with
prioritization of functional learning and development
activities. An Email-based communication process was
established to inform all 3500 IT staff members of learning
events targeted at increasing skill levels and competency
in new, high-impact applications. An array of reports,
for key stakeholders, were created and disseminated
to help manage learning and development. All other functional
learning requirements were supported by the CLO and
a support staff.
|
| Benefits: |
IT
staff members who were apprised of learning opportunities
that were immediately available, quickly gained skills
and competencies to support near-term IT business objectives.
Longer-term IT business plans were supported by new
planning and communication activities to ensure more
successful IT project implementations. The enhanced
environment of learning and development provided employees
with a greater sense of company support and appreciation. |
| |
|
