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| Case
Study |
| Industry: |
Insurance
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| Project: |
New
Process Introduction
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| Background:
|
The
client is a 27,000 employee global insurance and financial
services company with an IT staff of 3500. The company
provides property and casualty, life, group benefits,
and investment options through broker and affinity relationships.
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| Challenge: |
The
client introduced a new Information Technology Governance
process and application impacting over 1800 employees
in the insurance marketplace. The new process allows
IT management to combine business requests, program
management, and project management in one cohesive system.
A fast, efficient training program was needed to support
rapid deployment of the new system.
|
| Solution: |
DeSai
designed, developed and launched a blended learning
program, supporting the introduction of the new process
and application. The program required classroom learning
programs, instructors, printed training materials, classrooms,
local technical application support, online learning
programs and project management. The blended learning
program consisted of online theory and concept training,
and classroom events for hands-on application training.
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| Benefits: |
Upon
executing the training program and implementing the
new IT Governance process, the company benefited from
reduced headcount costs, better utilization of resources,
close alignment of approved projects with strategic
objectives and improved relationships with business
leaders. |
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