Focus on Performance and Learning
 


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Volume 1, Issue 22-December, 2003  
   

What Can You Learn In 30 Seconds?

Do more with less. We're all under the same pressures to increase productivity with fewer resources. It's time for training to respond with short, highly focused knowledge to meet very specific learning objectives.

The very latest trend in learning is to develop bite-size knowledge chunks of 30 – 120 seconds in length that can quickly address a single skill deficiency. This approach is called process-based learning and consists of an assessment followed by delivery of learning chunks. Here's an example of how the process works…

Let's say that there are 10 steps in a process like completing a customer inquiry form. A simulation is developed that duplicates the 10 process steps. The user works through the simulation while the system tracks incorrect actions. At the conclusion of the simulation, the system delivers the learning chunks required to improve process proficiency. Only knowledge gaps are identified and corresponding learning chunks delivered.

Productivity is enhanced by prescribing only the learning chunks required to eliminate skill gaps.

 


For more information, please contact Jatin DeSai
E-mail: jdesai@desai.com

   

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