Where Is Knowledge Hidden In Your Organization?

When we think about learning and training, we often think about classroom events using internal or external instructors. Now, we routinely add online learning formats to our considerations. Given all the progress and success regarding learning contributions to performance, it's still easy to overlook the powerful hidden knowledge in our organizations.

Hidden knowledge is subject matter expertise cultivated over years of hard work. It's best practices developed through research, and trial and error by dedicated employees. It's the knowledge, skills and approach people in key roles exhibit that you would like to clone. It's one of the key reasons we are so disappointed when a great employee moves on to a new assignment or a new employer. Hidden knowledge is part of your organizations intellectual capital waiting to be tapped and leveraged for greater impact.

Try some of these methods of uncovering hidden knowledge and applying it within your company:

• Identify key performers and utilize them when creating learning events and developing learning programs
• Establish a coaching program where best-in-class employees work with new and growing employees in similar roles
• Use hidden knowledge experts to document processes and practices
• Recognize the value of hidden knowledge experts and key performers through one-on-one conversations with them and by lifting them up so that others can follow
• Ensure that you apply best efforts in retaining these key contributors and knowledge experts

The value of hidden knowledge can not be calculated. It can be appreciated. It can be leveraged. And it can be used used to enhance organizational knowledge and performance.