Job Aids as Training

In traditional formal training the learner is expected to commit what they learn to long-term memory. Not all learning is appropriate for formal training. Job aids can replace or compliment formal training. They provide immediate performance assistance as needed.

Job aids are useful when a task is performed infrequently, when safety and outcome are at risk, when the task is simple, when resource limitations do not support formal training, and when complex tasks require support. The folks on the front line doing the tasks are the best source to learn what topics are most needed.

Job Aid Types
Job aids fall into three (3) categories: procedural, informational, and coaching.

1. Procedural job aids are the most common. They answer the how and when of specific processes. The user is given specific steps to follow in a certain order. The order may contain decision branches, depending on the process.

2. Informational job aids include common items such as glossaries and maps. They answer the how, what, which or where questions about information. The content is not presented by any order of action, but is organized by the user's frame of reference.

3. Coaching job aids offer expert advice and key information. They are intended to assist the user in developing a mental model. They offer perspectives, and prompt user about thoughts and ideas.

Job Aid Elements
Job aids should include:

• Complete list of tools needed to complete the task described
• Highlighted warnings for any dangers
• Defined steps in the appropriate order to complete the task (May include decision tables which guide the user through alternate scenarios that may occur) Complete description of the desired outcome of the task
• Easy confirmation for user to determine that task was performed correctly
• Convenient placement of the aids for the user (Especially when safety is at stake)